Terms of Service

These Terms govern access to and use of FloRent, operated by Florentino Corp. By creating an account or using the platform you accept them, on your own behalf and on behalf of any organisation you represent. If you do not accept them, do not use the service.

What the Service Is, and What It Is Not

FloRent is software that helps landlords and property managers run rentals: recording leases and units, collecting rent, tracking maintenance, messaging tenants, and producing financial reports.

We are not a property manager, real estate broker, landlord, or agent. We do not manage your properties and we are not party to any lease between you and your tenants.

We are not a bank and we do not hold your money. Tenant payments are processed by Stripe and settle to the account you connect. We never take custody of those funds.

Nothing in the platform is legal, tax, accounting, or financial advice. Late fee amounts, grace periods, notice wording, lease terms, and deposit handling are regulated and vary by state and city. You are responsible for confirming that what you configure is lawful where your property is.

Eligibility and Your Account

• You must be at least 18 and able to enter a binding contract. If you accept on behalf of a company, you confirm you are authorised to bind it.
• You are responsible for the accuracy of what you enter, and for everything done under your account by the users you invite.
• Keep credentials secure and tell us promptly at support@florent.rent if you suspect unauthorised access. You are responsible for activity under your account until you do.
• The account owner manages users, roles, permissions, integrations, and billing. Granting someone access to a section means granting them the data in it.

Subscription, Trial, Billing, and Automatic Renewal

New accounts start with a 30-day free trial. No card is required to begin. At the end of the trial the account becomes read-only until a plan is purchased — your data stays, but you cannot keep operating on it.

One plan, unlimited properties, units, and tenants, billed monthly, every six months, or annually. The current prices are shown on our pricing page and in the app before you are charged.

Your subscription renews automatically at the end of each billing period, and the card on file is charged the then-current price for another period of the same length, until you cancel.

You may cancel at any time from Settings, or by writing to support@florent.rent. Cancellation takes effect at the end of the period you already paid for — you keep full access until then, and you are not charged again.

Payments are non-refundable. We do not provide refunds or credits for partial periods, unused time, or periods in which you did not use the service. This is why the trial is 30 days and requires no card.

We may change prices. Any change applies from your next renewal, and we will tell you by email at least 30 days beforehand so you can cancel first.

Prices exclude taxes. Where we are required to collect sales or value-added tax, it is added at checkout.

If a payment fails we will retry and notify you. If it remains unpaid, the account becomes read-only: your data stays intact and exportable, but operations stop until the balance is settled.

If you believe you were billed in error, write to support@florent.rent before disputing the charge with your bank. We will look at it and correct genuine errors.

Tenant Payments

If you enable online rent collection, payments are processed by Stripe under Stripe's own agreement with you. You are responsible for accepting that agreement and for the accuracy of the payout details you provide.

Stripe's processing fees are set by Stripe and are separate from your FloRent subscription. Chargebacks, refunds to tenants, and disputes over rent are between you, your tenant, and Stripe.

The ledger records what the platform observed. It is a management record, not a certified financial statement, and it does not replace your own accounting.

Your Data and Your Tenants' Data

You own what you put in. We claim no ownership of your properties, leases, tenant records, documents, or messages.

You grant us only the permission needed to run the service for you: to store, process, transmit, back up, and display that content to the users you authorise.

You are responsible for having a lawful basis to collect and process your tenants' information, for telling them what you collect, and for honouring their rights. You know your tenants; we do not.

We act on your instructions with respect to that data. We do not use it for our own purposes and we do not sell it.

You can export your data at any time while the account is open, and for 30 days after cancellation.

Messaging Tenants

The platform can send email and WhatsApp messages to your tenants, including automated payment reminders. You are responsible for having their consent to be contacted that way, and for complying with the laws that govern automated and commercial messaging where they live — in the United States that includes the Telephone Consumer Protection Act.

You must honour opt-out requests promptly and keep your contact records current. Do not use the platform to message people who have asked you to stop.

You are responsible for the content of the messages your account sends, whether written by you, by a staff member, or drafted with AI assistance.

AI Features

AI features draft messages, summarize documents, categorise maintenance requests, and highlight collection risk. Everything they produce is a suggestion for a person to review and approve. They do not decide anything about a tenant on their own.

AI output can be wrong, incomplete, or out of date. Read it before you send it or act on it. You are responsible for anything sent from your account.

You must not use AI features — or the platform generally — to screen, select, reject, or communicate with tenants in a way that discriminates on any basis protected by fair housing or anti-discrimination law. We provide a drafting tool; the decisions and the words you send remain yours.

AI output is not legal, tax, or financial advice, and does not establish whether a fee, notice, or lease term is lawful in your jurisdiction.

AI features use third-party providers. See the Privacy Policy for who they are and what reaches them.

Acceptable Use

• Use the platform only for lawful rental management and related operations.
• No unlawful, fraudulent, harassing, deceptive, or infringing use, and no discrimination prohibited by fair housing law.
• Do not attempt to bypass permissions, access another workspace, probe or disrupt the service, reverse engineer protected areas, or automate access in ways that degrade it for others.
• Do not send unsolicited bulk messages or harmful content through the platform.
• Do not resell, sublicense, or provide the service to third parties as your own product without our written agreement.

We may suspend an account that is causing harm, breaching these terms, or putting other users at risk. Where circumstances allow, we will tell you first and give you a chance to fix it.

Third-Party Services

The platform connects to services we do not control, including Stripe, Meta's WhatsApp Business platform, Intuit's QuickBooks, and Google. Those services have their own terms, prices, and availability. We are not responsible for their outages, changes, or decisions, and connecting one is your choice.

Our Intellectual Property

The software, its design, and its content belong to Florentino Corp. We grant you a limited, non-exclusive, non-transferable right to use it while your account is in good standing. That right ends when your account does. Feedback you send us may be used to improve the product without obligation to you.

Suspension and Termination

You may close your account at any time. The billing rules above apply.

We may suspend or terminate an account for breach of these terms, non-payment, or unlawful use, and may terminate for convenience with 30 days' notice.

On termination your right to use the service ends. Your data remains available to export for 30 days, after which it is scheduled for deletion, except records we are required to keep.

Disclaimer of Warranties

The service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that it will meet a specific requirement, and we do not warrant that anything it calculates or drafts is lawful or accurate for your situation.

Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, nor for lost profits, lost rent, lost data, lost goodwill, or business interruption, even if we were told such damages were possible.

Our total liability for all claims relating to the service will not exceed the greater of one hundred United States dollars, or the amount you paid us in the twelve months before the event giving rise to the claim.

These limits apply regardless of the legal theory and are a fundamental part of the agreement between us. Some jurisdictions do not allow certain exclusions, in which case the limitation applies to the fullest extent they permit.

Indemnification

You agree to defend and indemnify Florentino Corp against claims, damages, and reasonable costs arising from your use of the service, your data, your messages to tenants, your rental decisions, or your breach of these terms or of the law. This is what makes the split clear: we are responsible for the software, and you are responsible for how you run your rentals with it.

Dispute Resolution, Arbitration, and Class Action Waiver

This section affects how disputes are resolved and limits how you can bring a claim. Read it carefully.

First, write to legal@florent.rent describing the problem. Most issues are resolved this way, and we ask for 60 days to try before any formal proceeding begins.

If that does not resolve it, any dispute arising out of or relating to these terms or the service will be settled by binding individual arbitration administered under the rules of a recognised arbitration provider, seated in New Jersey, rather than in court. The arbitrator, not a court, decides questions about the scope and enforceability of this section.

Claims may be brought only in an individual capacity. You and we each waive the right to a jury trial and the right to participate in a class, collective, or representative action. If this waiver is found unenforceable for a particular claim, that claim proceeds in court and the rest of this section still applies to the others.

You may opt out of arbitration by writing to legal@florent.rent within 30 days of first accepting these terms, saying that you opt out and identifying your account. Opting out costs you nothing and does not affect anything else in this agreement.

Either of us may still bring a claim in small claims court, and either of us may seek injunctive relief in court to protect intellectual property or stop unauthorised access.

Governing Law

These terms are governed by the laws of the State of New Jersey and the federal laws of the United States, without regard to conflict-of-law rules. Where a dispute is not subject to arbitration, the courts located in New Jersey have exclusive jurisdiction.

Changes to These Terms

We may update these terms. The current version is always on this page with its date. If a change materially affects your rights or obligations, we will notify account owners by email at least 30 days before it takes effect. Continuing to use the service after that date means you accept the updated terms; if you do not, cancel before it takes effect.

General

• These terms, together with the Privacy Policy, are the entire agreement between us about the service.
• If a provision is found unenforceable, the rest remains in force.
• Not enforcing a provision once does not waive it.
• You may not assign this agreement without our consent; we may assign it in connection with a merger, acquisition, or sale of assets.
• Neither of us is liable for delays caused by events beyond reasonable control.

Contact

Questions about these terms: legal@florent.rent. Support: support@florent.rent. To cancel, use Settings in the app or write to support@florent.rent. Postal address: Florentino Corp, 156 Boyd Ave, Jersey City, NJ 07304, United States.