Privacy Policy

This Privacy Policy explains how Florentino Corp ("FloRent", "we") handles information when landlords, their staff, their tenants, and invited users access the platform. It applies to the FloRent website and application.

Who Controls the Data

This distinction determines who you contact about your information, so it comes first.

• Account data — the landlord or property manager who opens the account is our customer. We decide how their account and billing information is handled, and this policy governs it directly.
• Tenant and property data — everything a landlord enters or uploads about properties, leases, tenants, payments, and maintenance belongs to that landlord. They decide what to collect, why, and for how long. We only process it to run the service on their instructions.

If you are a tenant and want to access, correct, or delete your information, ask your landlord first. They control that record. We help them respond, and we will act on their instruction, but we cannot change or delete a landlord's records on a tenant's request alone.

Information We Collect

What we hold depends on who you are and what the account uses.

• Account data — name, email, phone number, business name, role, language and display preferences, and authentication data. If you sign in with Google or Apple, we receive the basic profile they return, never your password with them.
• Rental operations data entered by the landlord — properties, units, leases, tenant contact details, balances, invoices, payments and receipts, maintenance tickets, uploaded documents, notes, and messages.
• Payment data — we do not store full card numbers. Card details are collected and held by Stripe. We keep the transaction record, the last digits, status, amounts, and dates needed for the ledger and receipts.
• Communications — messages exchanged through the platform inbox, email notifications, and WhatsApp messages sent or received through the account's connected number.
• Technical data — IP address, device and browser, pages accessed, timestamps, and security events such as sign-ins, permission changes, and failed access attempts.

We do not ask for government identification numbers, credit reports, or background-check results. If a landlord uploads a document containing sensitive information, it is stored as a document in that landlord's workspace and remains their responsibility.

How We Use Information

• To run the service the account asked for — collecting rent, keeping the ledger, sending notices and reminders, tracking maintenance, and producing reports.
• To keep the platform secure — enforcing permissions, detecting abuse, investigating incidents, and keeping the audit trail that tells a workspace owner who did what.
• To bill the subscription, handle trials and renewals, and meet accounting and tax obligations.
• To answer support requests, diagnose faults, and improve reliability and performance.

We do not sell personal information, and we do not use tenant data to train artificial intelligence models.

Artificial Intelligence

FloRent includes AI features that draft replies, summarize documents, flag collection risk, and suggest maintenance categories. To produce those results, the relevant content — which can include tenant names, balances, and message text — is sent to the AI provider selected by the account administrator.

The providers the product can use are: OpenAI, Anthropic, Google, xAI, Mistral AI, DeepSeek. The administrator chooses which one is active in Settings, and can disable AI features entirely.

These providers operate in different countries, including outside the United States and the European Union. One of them, DeepSeek, operates from China. If that matters for your data, choose a different provider or turn the feature off.

We do not send your data to these providers for model training. AI output is a suggestion for a person to review, never an automatic decision about anyone.

Who We Share Information With

We do not sell personal information and we do not share it for cross-context behavioural advertising. We disclose it only to the providers that make the service work, each for a stated purpose:

• Stripe — subscription billing and, where the landlord enables it, tenant card payments. Stripe is the payment processor and handles card data directly.
• Meta Platforms — delivery of WhatsApp messages when the account connects a WhatsApp Business number.
• SMTP2GO — delivery of transactional email such as notices, receipts, and reminders.
• Intuit (QuickBooks) — accounting synchronisation, only when a landlord connects their QuickBooks account.
• Google — maps and address lookup, sign-in when chosen, and encrypted backup storage.
• AI providers — as described in the Artificial Intelligence section above.

We may also disclose information when required by law, to respond to a valid legal process, to enforce our agreements, or to protect the rights and safety of users. If the business is sold or merged, information may transfer as part of that transaction, subject to this policy.

International Transfers

The service is operated from the United States and several providers above process data in other countries. Where information leaves the country it was collected in, we rely on the provider's own transfer safeguards and standard contractual terms.

How Long We Keep It

• Workspace data — kept for as long as the account is open, because it is the landlord's operating record.
• After cancellation — data stays available for 30 days so the landlord can export it, then is scheduled for deletion. Tell us sooner if you want it removed sooner.
• Financial and billing records — kept for as long as tax and accounting rules require, typically seven years, even after an account closes.
• Security and audit logs — kept for up to 24 months so a past incident can still be investigated.
• Encrypted backups — rotated on a fixed schedule; deleted records disappear from backups as that rotation completes.

Security

Data is encrypted in transit and at rest, access is restricted by role and by workspace, and privileged actions are recorded in an audit log. Backups are encrypted before they leave the server.

No system is perfectly secure, and we will not claim otherwise. What we commit to is limiting who can reach what, keeping a record of it, and telling you when something goes wrong.

If a breach affects your personal information, we will notify affected account owners without undue delay and within the time the applicable law requires, describing what happened and what we are doing about it.

Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you and get a copy in a portable format.
• Correct information that is inaccurate or incomplete.
• Ask for deletion, subject to the retention rules above and to records we must keep by law.
• Opt out of the sale or sharing of personal information — we do not do either, so there is nothing to opt out of.
• Be treated no differently for exercising any of these rights.

Write to privacy@florent.rent from the address on the account. We answer within the period the applicable law sets, and we may need to verify your identity first.

Tenants: your landlord controls your rental record. Contact them first. Write to us and we will point you to the right account and support them in responding.

Children

The platform is for business use and is not directed at children under 18. We do not knowingly collect information from them. If you believe a child's information reached us, write to privacy@florent.rent and we will remove it.

Cookies

We use cookies that are necessary to run the service: keeping you signed in, remembering your language, and protecting against fraudulent requests. We do not use advertising or cross-site tracking cookies. Blocking necessary cookies will stop the platform from working.

Changes to This Policy

We will post any updated version on this page with a new date. If a change materially affects how we handle your information, we will notify account owners by email before it takes effect.

Contact

Privacy questions and requests: privacy@florent.rent. General support: support@florent.rent. Postal address: Florentino Corp, 156 Boyd Ave, Jersey City, NJ 07304, United States.